When Cargo Is Damaged, the Packaging Tells Part of the Story

A receiving team may unpack damaged goods, discard wet cartons and clean the area before informing anyone. The response is understandable, but it can remove clues about impact, water entry, handling and packing adequacy.

Once people and property are safe, preserve enough of the shipment to explain how it arrived.

Photograph before separating everything

Capture the container or vehicle, seal, pallet arrangement, outer packaging, internal protection, labels and damaged goods. Include scale and identification marks where useful.

• Note exceptions on the delivery receipt.
• Count affected and apparently sound packages.
• Retain representative packaging and damaged items.
• Notify the carrier and insurer promptly.

Reduce further loss without hiding the evidence

Move goods away from water or contamination, segregate them and follow safe handling requirements. Record every salvage, drying or repacking step and obtain guidance before disposal.

One last thought

Packaging is not rubbish immediately after a cargo loss. For a short time, it is evidence, so give the claim team a chance to see what the goods travelled through.

Coverage, exclusions, limits and claim requirements vary by insurer and policy. Read the customer information sheet and policy wording before you buy or renew.